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Free PDF Quiz Professional C-C4H56-2411 - Technical SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Training

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q11-Q16):

NEW QUESTION # 11
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Manually by performing a customer identification via Agent Desktop
B. Automatically when there is an incoming phone call
C. Manually by navigating into the Customer Hub app from the menu
D. Automatically when an incoming phone call from a known customer is accepted

Answer: A,D

NEW QUESTION # 12
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Include a dedicated step pointing to the mashup in one of the phases of the case type.
B. Use the web page URL of the external solution for extracting input parameters in the mashup.
C. Define a custom screen for the mashup.
D. Develop a custom business object.
E. Create a mashup to embed the web page of the external solution.

Answer: A,B,E

NEW QUESTION # 13
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. In the My Cases Summary card available in the home page
B. In the product page
C. In the case worklist by choosing the Case app from the menu
D. In the cases settings view

Answer: A,C

NEW QUESTION # 14
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A. Routing
B. Escalation
C. Process for cases
D. Prioritization settings

Answer: A

NEW QUESTION # 15
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The customer will need to provision new tenants through SAP for Me.
B. The administrator must create an initial user in order to log in to the tenant for the first time.
C. Any test tenant needs to be purchased separately.
D. The business settings will need to be activated for the tenant.

Answer: A,B

NEW QUESTION # 16
......

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